Customer engagement in 3 minutes. With Little Britain.

Customer engagement in 3 minutes. With Little Britain.

Posted by on Sep 14, 2016 in creativity, customer service | No Comments

What do you do when you’ve not got what your customer’s after? Little Britain’s shopkeeper, Roy, shows us how to engage with a customer. “I’m looking to buy a painting of a disappointed horse.” Customers have different needs. And Roy’s customer, Mr Mann, has specific, and some might say unique, needs. His request might not […]

How to Make your Team More Productive

How to Make your Team More Productive

He knows this guy can be an opera star. And he knows people would adore him. There’s just one slight problem; he can only really sing in the shower. In Woody Allen’s To Rome with Love the answer to this problem is both hilarious and brilliant. At first people think the solution is plain nuts, […]

Why being in the dark isn’t always a bad thing

Why being in the dark isn’t always a bad thing

Posted by on Jul 14, 2016 in case studies, customer service | No Comments

Holidaying in Montreal. Lots of jazz and lots of practice at seeing how much butter and brie I could get on a baguette. (Answer: lots). And two of the best customer service experiences I’ve ever had. We were out for dinner. During this, I sent sweet potato chips ricocheting off my plate, splashed my husband […]

Connecting with your customer

Connecting with your customer

In my bathroom there are two gorgeous, scarlet towels. They make me want to have a bath just to cocoon myself in them afterwards. I bought them in the UK store, John Lewis. The shop assistant, let’s call him Towel Man, was amazing. He explained technical towel terms like pile and twist and showed me […]