Adventures of an Introvert

Adventures of an Introvert

A Viking abroad, the introvert’s bible and learning and development that doesn’t traumatize introverts. I’m married to an introvert. And being with an introvert has led to some hilarious events. On holiday in Portland, Maine, we went to a comedy review show. We sat in the middle. In the safe seats. It was a one […]

Can Bill use his Midas touch for Hillary?

Can Bill use his Midas touch for Hillary?

Hillary, Haribo or hemp seed, Bill Clinton could sell anything. This is how he does it. In 1992, a group of advisors got together. They were in a bit of a bind. Their guy was in third place and becoming a joke. Their solution? The Manhattan Project. Note, this Manhattan project has nothing to do […]

How to Make your Team More Productive

How to Make your Team More Productive

He knows this guy can be an opera star. And he knows people would adore him. There’s just one slight problem; he can only really sing in the shower. In Woody Allen’s To Rome with Love the answer to this problem is both hilarious and brilliant. At first people think the solution is plain nuts, […]

Why being in the dark isn’t always a bad thing

Why being in the dark isn’t always a bad thing

Posted by on Jul 14, 2016 in case studies, customer service | No Comments

Holidaying in Montreal. Lots of jazz and lots of practice at seeing how much butter and brie I could get on a baguette. (Answer: lots). And two of the best customer service experiences I’ve ever had. We were out for dinner. During this, I sent sweet potato chips ricocheting off my plate, splashed my husband […]

The importance of teams having game plans

The importance of teams having game plans

Posted by on Jun 29, 2016 in case studies, news, teams | 2 Comments

“There are two seasons in Ottawa” says the lady as we wait outside the changing rooms. “Winter and construction.” And this year it’s worse. About three weeks ago a 3 lane sink hole appeared in Ottawa’s Rideau Street, swallowing a minivan (no-one was hurt). Construction and reconstruction is still everywhere in this main shopping street […]

Connecting with your customer

Connecting with your customer

In my bathroom there are two gorgeous, scarlet towels. They make me want to have a bath just to cocoon myself in them afterwards. I bought them in the UK store, John Lewis. The shop assistant, let’s call him Towel Man, was amazing. He explained technical towel terms like pile and twist and showed me […]

How to give a magical talk

How to give a magical talk

Posted by on May 22, 2016 in case studies, public speaking, TED talk | No Comments

TED talks are a great place to get your head fed and see some world class public speaking skills. One such talk is of a woman finding nirvana and hearing herself speak and sound like a golden retriever. Reads like a Tim Burton movie, doesn’t it? It’s actually a step by step journey of experiencing […]