It’s all about…the pause

It’s all about…the pause

Posted by on Sep 19, 2016 in presentations, public speaking | No Comments

Using pauses in your public speaking can be your best friend. Here are three ways to use them. Barack Obama uses them all the time. Eddie Izzard is a master. His use of them is brilliant in revealing God’s first name in his Death Star saga. And some of the best music is precisely the […]

Customer engagement in 3 minutes. With Little Britain.

Customer engagement in 3 minutes. With Little Britain.

Posted by on Sep 14, 2016 in creativity, customer service | No Comments

What do you do when you’ve not got what your customer’s after? Little Britain’s shopkeeper, Roy, shows us how to engage with a customer. “I’m looking to buy a painting of a disappointed horse.” Customers have different needs. And Roy’s customer, Mr Mann, has specific, and some might say unique, needs. His request might not […]

Sparking your Next Creative Idea

Sparking your Next Creative Idea

Last week I explored some creative methods to help learning. Now let’s look at methods to help develop your creativity. It could be for your next presentation, training workshop, or to create engaging content for your customers. Below are some ideas to get you started. Find things Take it from Pippy Longstocking and be a […]

Learning about Learning

Learning about Learning

Posted by on Aug 21, 2016 in creativity, design, learning, productivity, visuals | No Comments

Our budgie was called Fergie. He used to chirp “Come on the Dons“ – this was in the day when Alex Ferguson held the reins at Aberdeen Football Club. For a brief period there was someone else parroting memorised words in our house. Not a football chant but 432 lines of classical poetry. For my […]

Five news stories that will make you smile

Five news stories that will make you smile

Posted by on Aug 4, 2016 in news | No Comments

Dismayed by the drama in the news? These 5 articles show that our world is not going to hell in a hand basket and that when life gives you lemons, demand cake. Last night a news app sent me an update. It had one of the following headlines. Which do you think it was? The […]

Can Bill use his Midas touch for Hillary?

Can Bill use his Midas touch for Hillary?

Hillary, Haribo or hemp seed, Bill Clinton could sell anything. This is how he does it. In 1992, a group of advisors got together. They were in a bit of a bind. Their guy was in third place and becoming a joke. Their solution? The Manhattan Project. Note, this Manhattan project has nothing to do […]

How to Make your Team More Productive

How to Make your Team More Productive

He knows this guy can be an opera star. And he knows people would adore him. There’s just one slight problem; he can only really sing in the shower. In Woody Allen’s To Rome with Love the answer to this problem is both hilarious and brilliant. At first people think the solution is plain nuts, […]

Why being in the dark isn’t always a bad thing

Why being in the dark isn’t always a bad thing

Posted by on Jul 14, 2016 in case studies, customer service | No Comments

Holidaying in Montreal. Lots of jazz and lots of practice at seeing how much butter and brie I could get on a baguette. (Answer: lots). And two of the best customer service experiences I’ve ever had. We were out for dinner. During this, I sent sweet potato chips ricocheting off my plate, splashed my husband […]

The importance of teams having game plans

The importance of teams having game plans

Posted by on Jun 29, 2016 in case studies, news, teams | 2 Comments

“There are two seasons in Ottawa” says the lady as we wait outside the changing rooms. “Winter and construction.” And this year it’s worse. About three weeks ago a 3 lane sink hole appeared in Ottawa’s Rideau Street, swallowing a minivan (no-one was hurt). Construction and reconstruction is still everywhere in this main shopping street […]

Why you should hire an Icelander for your team

Why you should hire an Icelander for your team

Posted by on Jun 17, 2016 in teams, writing | No Comments

In the little population of Iceland (320,000) football is big. Thanks to their opening performance in Euro 2016, Iceland has come to the attention of the sporting world. Here are three reasons why you’d want an Icelander on your team, whether it’s football, flower arranging or fundraising. Stoical Once upon a time, in 874 A.D. […]