Five Steps to Motivating your Audience

Five Steps to Motivating your Audience

You’ve an audience in front of you and your role is to motivate them. Here’s a simple 5 piece structure to help you do just that. We know Mickey Mouse and M&Ms have shaped American culture, but what about Alan H. Monroe? I’ll give you a few clues. He invented something in the 1930s. You’ll […]

It’s all about…the pause

It’s all about…the pause

Posted by on Sep 19, 2016 in presentations, public speaking | No Comments

Using pauses in your public speaking can be your best friend. Here are three ways to use them. Barack Obama uses them all the time. Eddie Izzard is a master. His use of them is brilliant in revealing God’s first name in his Death Star saga. And some of the best music is precisely the […]

Customer engagement in 3 minutes. With Little Britain.

Customer engagement in 3 minutes. With Little Britain.

Posted by on Sep 14, 2016 in creativity, customer service | No Comments

What do you do when you’ve not got what your customer’s after? Little Britain’s shopkeeper, Roy, shows us how to engage with a customer. “I’m looking to buy a painting of a disappointed horse.” Customers have different needs. And Roy’s customer, Mr Mann, has specific, and some might say unique, needs. His request might not […]